Cancellation & Refund Policy

General information about cancellation, postponement, rescheduling and refund requests relating to Space-X Cargo Movers services.

Cancellation Terms May Depend on Your Booking

Cancellation and refund eligibility may depend on the service booked, stage of the service, advance payments, packing materials, vehicle arrangements, manpower allocation, third-party commitments and the specific quotation or booking confirmation provided to the customer.

1. How to Request a Cancellation

Customers should contact Space-X Cargo Movers as soon as possible if they wish to cancel or postpone a confirmed service. Cancellation requests may be submitted through the contact details provided on our website or through the communication channel used for the booking.

2. Before Service Commencement

Where a customer cancels before packing, loading, vehicle deployment or other service activities have commenced, the request will be reviewed according to the applicable booking terms and any costs already incurred or committed on behalf of the customer.

3. Cancellation After Service Preparation

If packing materials have been purchased, manpower has been assigned, a vehicle has been arranged, packing or loading has commenced, or other non-recoverable costs have been incurred, the refundable amount may be affected by those costs and the agreed booking terms.

4. Rescheduling & Postponement

Requests to change the moving date, pickup date, delivery schedule or transportation arrangement will be considered subject to vehicle availability, manpower availability, route planning and any costs or commitments already incurred.

5. Refund Assessment

Where a refund is applicable, the request will be reviewed against the relevant quotation, booking confirmation, payment record, service status and applicable terms. Refunds may be reduced by amounts that are legitimately non-refundable or already incurred, where permitted by the applicable agreement and law.

6. Services Already Completed

Amounts relating to services already performed, including applicable packing, loading, transportation, unloading, storage or other completed services, may not be refundable except where required under the applicable agreement or law.

7. Customer-Caused Delays or Changes

Additional charges or changes to refund eligibility may apply where a service is delayed, cancelled or materially changed because of inaccurate information, inaccessible premises, unavailable goods, customer instructions, undisclosed cargo, documentation issues or other circumstances attributable to the customer.

8. Refund Processing

Approved refunds will normally be processed through the applicable payment method or another mutually agreed method, subject to payment-provider processing requirements and verification of the customer’s payment information.

9. Important Customer Notice

A quotation, enquiry or preliminary estimate is not necessarily a confirmed booking. Customers should review the final quotation, service scope, payment terms and cancellation conditions before making payment or confirming the service.

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